Complaints Handler

About The Role

The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance. £28,000 – £30,000 (DOE)
Monday – Friday no weekends.



Key Responsibilities

Take full ownership of complaints from allocation through to closure 

Manage customer and dealer communication, including difficult conversations 

Conduct thorough investigations using internal and external systems 

Apply a strategic approach balancing cost, customer impact, and risk 

Work with internal master technicians to assess repair options and costs 

Manage logistics including vehicle transportation and inspections 

Produce high-qual...