Job Description
Complaints Handler
Based in Hinckley
5 days a week on site
Paying £26k - £28k DOE
We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley.
This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.
The Role
As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.
Key Responsibilities
Contacting customers regarding overdue accounts
Handling payment and service queries primarily over the phone
Delivering a high level of customer service on every interaction
Based in Hinckley
5 days a week on site
Paying £26k - £28k DOE
We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley.
This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.
The Role
As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.
Key Responsibilities
Contacting customers regarding overdue accounts
Handling payment and service queries primarily over the phone
Delivering a high level of customer service on every interaction
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