Complaints Handler / Customer Resolution Specialist

Job Title: Complaints Handler / Customer Resolution Specialist

Location: Hassocks - must have access to a car due to the office location

Salary: £28,000 - £30,000

Hours: Monday - Friday, 37.5 hours per week

About the Role

We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

You will be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you will play a key role in ensuring customers feel heard, valued, and supported throughout their journey.

Key Responsibilities

• Deliver outstanding customer support across mul...