Job Description

Job Overview

This is a challenging and vibrant role which entails, but is not limited to, reviewing complaints received via the sales channels, ensuring absolute compliance with all of the regulatory requirements. The role also involves providing support and assistance with complaint handling and identifying any system/process/service deficiencies.

Job Responsibilities

Key Duties & Responsibilities:


Key responsibilities for the role include:

  • Analysis of informal (Stage 1) complaints, recorded within the sales channels, to ensure full adherence with CPC requirements.

  • Investigation, handling and drafting of responses to all assigned formal (Stage 2) complaints, received within the sales channels, in line with Consumer Protection Code guidelines, in a timely manner for review and sign off prior to issue
  • With supervision of the Operations Complaints Manager/Specialist manage complaints escala...

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