Job Description
We're Hiring: Complaints Advisor - Leeds
📍 Leeds
🕘 Monday-Friday, 8:00am-5:00pm
💰 £27,000 - £30,000 (DOE) + excellent benefits
The Role
We're looking for a Complaints Advisor to join a busy and supportive team in Leeds. This role is perfect for someone with strong customer service experience who is confident handling escalations and passionate about delivering positive outcomes.
You'll be responsible for managing complaints from start to finish, ensuring they are handled in line with company procedures and regulatory requirements, while protecting the brand through excellent service.
Key Responsibilities
Manage and resolve escalated customer complaints across multiple channels
Investigate issues in line with company policy and regulatory guidelines
Provide appropriate solutions and ensure timely, first-time resolutions
Maintain accurate records of all customer interactions in internal systems
Follow up with customers to ens...
📍 Leeds
🕘 Monday-Friday, 8:00am-5:00pm
💰 £27,000 - £30,000 (DOE) + excellent benefits
The Role
We're looking for a Complaints Advisor to join a busy and supportive team in Leeds. This role is perfect for someone with strong customer service experience who is confident handling escalations and passionate about delivering positive outcomes.
You'll be responsible for managing complaints from start to finish, ensuring they are handled in line with company procedures and regulatory requirements, while protecting the brand through excellent service.
Key Responsibilities
Manage and resolve escalated customer complaints across multiple channels
Investigate issues in line with company policy and regulatory guidelines
Provide appropriate solutions and ensure timely, first-time resolutions
Maintain accurate records of all customer interactions in internal systems
Follow up with customers to ens...
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