Complaint Management

Are you passionate about quality, problem-solving, and driving continuous improvement? Join us at Bosch Amata Plant as a key player in our Complaint Management team, where you’ll work closely with suppliers, internal teams, and global systems to uphold world-class quality standards.

Primary Function

You will lead and support complaint management activities, drive 8D reporting excellence, and ensure that all quality and safety requirements are met. This role is ideal for candidates who enjoy analytical work, cross-functional coordination, and continuous improvement.

Key Responsibilities

• Manage complaint handling processes aligned with KPIs.
• Drive action plans to achieve key performance indicators related to Supplier and Customer Related Incidents (SRI/CRI).
• Monitor and follow up on supplier 8D reports with focus on quality and on-time closure (<60 days).
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