Job Description
Complaints Investigator
Pay Rate:
London (Ealing/Westminster Bridge Road): £22.59 Umbrella / £17.85 PAYE
Pitsea (Essex): £20.51 Umbrella / £16.23 PAYELocation: Hybrid working from Pitsea, Ealing or Westminster Bridge Road offices
Contract: Temporary until September 2026, with possible extension
The Role
We are recruiting for 2 Complaint Investigators to investigate and resolve resident complaints, ensuring fair outcomes and compliance with the Housing Ombudsman Complaint Handling Code.
Successful candidates will attend 3 days of training in Pitsea before moving to a hybrid working arrangement.
Responsibilities
Investigate complaints and gather relevant evidence.
Liaise with internal teams and contractors to resolve cases.
Ensure compliance with complaint handling processes and regulations.
Maintain accurate records on CRM systems.
Produce clear written responses and meet agreed timescales.
Identify recurring issues ...
Pay Rate:
London (Ealing/Westminster Bridge Road): £22.59 Umbrella / £17.85 PAYE
Pitsea (Essex): £20.51 Umbrella / £16.23 PAYELocation: Hybrid working from Pitsea, Ealing or Westminster Bridge Road offices
Contract: Temporary until September 2026, with possible extension
The Role
We are recruiting for 2 Complaint Investigators to investigate and resolve resident complaints, ensuring fair outcomes and compliance with the Housing Ombudsman Complaint Handling Code.
Successful candidates will attend 3 days of training in Pitsea before moving to a hybrid working arrangement.
Responsibilities
Investigate complaints and gather relevant evidence.
Liaise with internal teams and contractors to resolve cases.
Ensure compliance with complaint handling processes and regulations.
Maintain accurate records on CRM systems.
Produce clear written responses and meet agreed timescales.
Identify recurring issues ...
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