Complaint Handling Engineer

Nexperia is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 13,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment.

Job Description

What you will do

• Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure
• Generate initial 8D reports with complaint history
• Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary
• Cooperate with internal/external stakeholders
• Generate customer complaint reports, dashboards and presentations when requested
• Contribute o...