Job Description
Description
- Any other ad hoc duties that might be required.
- Excellent written and verbal communication skills.
- Strong attention to detail and time management.
- Customer-first mindset with a focus on empathy and problem-solving.
- Ability to remain calm and professional in high-pressure situations.
- Familiarity with social media platforms and online community behavior.
- Working knowledge of Zendesk or similar CRM/ticketing tools.
- Monitor and respond to all incoming messages, comments, and mentions across social media and community platforms.
- Drive sensitive comments to Inbox for the social team to manage.
- Police comments, remove spam content and assist with general customer queries.
- Remove and block frequent violators, e.g.: Spammers or Racist language users.
- Maintain brand tone and consistency in all responses.
- Ensure that community conversations rem...
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