Community Support Coordinator

Job Description

• Any other ad hoc duties that might be required.
• Excellent written and verbal communication skills.
• Strong attention to detail and time management.
• Customer-first mindset with a focus on empathy and problem-solving.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with social media platforms and online community behavior.
• Working knowledge of Zendesk or similar CRM/ticketing tools.

Responsibilities

• Monitor and respond to all incoming messages, comments, and mentions across social media and community platforms.
• Drive sensitive comments to Inbox for the social team to manage.
• Police comments, remove spam content and assist with general customer queries.
• Remove and block frequent violators, e.g.: Spammers or Racist language users.
• Maintain brand tone and consistency in all responses.
• Ensure that community...