Community Support Coordinator

Job Description
Any other ad hoc duties that might be required.
Excellent written and verbal communication skills.
Strong attention to detail and time management.
Customer-first mindset with a focus on empathy and problem-solving.
Ability to remain calm and professional in high-pressure situations.
Familiarity with social media platforms and online community behavior.
Working knowledge of Zendesk or similar CRM/ticketing tools.
Responsibilities
Monitor and respond to all incoming messages, comments, and mentions across social media and community platforms.
Drive sensitive comments to Inbox for the social team to manage.
Police comments, remove spam content and assist with general customer queries.
Remove and block frequent violators, e.g.: Spammers or Racist language users.
Maintain brand tone and consistency in all responses.
Ensure that community conversations remain respectful, on-topic, and aligned with company standards.
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