Community and Support Specialist

As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

You will: 

• Manage and solve large amounts of tickets and comments and respond to users in a timely manner.
• Resolve product or service problems by clarifying users’ complaints. 
• Build sustainable relationships and trust with users through open and interactive communication.
• Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution.
• Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
• Maintain up-to-date user database through internal and external com...