Job Description
About the job: CARE Specialist (Communications Trainer) | MOA Pasay | Onsite
Work Setup: 100% Onsite (MOA Pasay)
Work Schedule: Graveyard Shift
Requirements:
- College Graduate of any course
- At least 2 years of BPO experience (Minimum Qualification)
- At least 1 year of Foundation Skills/Product Training Experience
- Open to ESL and LPT experience with minimum qualification of 2 years BPO experience
- Excellent Communication Skills
Responsibilities:
- Monitor calls of agents to identify behaviors, coaching, and learning needs on soft skills pertinent to call handling and customer experience.
- Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
- Conduct learning sessions on customer experience for both agents and support (e.g., AMs).
- Develop materials and conduct Foundation Skills Training (FST) when needed.
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