Communications Trainer - MOA Pasay

About the job Communications Trainer - MOA Pasay

About the job: Communications Trainer - MOA Pasay | Onsite

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard Shift

Requirements:

• College Graduate of any course
• At least 2 years of BPO experience (Minimum Qualification)
• At least 1 year of Foundation Skills/Product Training Experience
• Open to ESL and LPT experience with minimum qualification of 2 years BPO experience

Responsibilities:

• Monitor calls of agents to identify behaviors, coaching, and learning needs on soft skills pertinent to call handling and customer experience.
• Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
• Conduct learning sessions on customer experience for both agents and support (e.g., AMs).
• Develop materials and conduct Foundation Ski...