Communications Agent

St NW, Edmonton, AB T5T 4J2, Canada

Job Description

Posted Thursday, February 5, 2026 at 9:00 a.m.

The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.

PRIMARY RESPONSIBILITIES:

• Receiving calls for service and complaints from the public and/or facility staff.
• Monitoring all existing alarm systems.
• Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or “Failure notifications” of the various WEM systems.
• Creating reports, complete check sheet logs and file paperwork as required.
• Maintaining current files and inventory of communication centre office supplies.
• Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
• Other d...