Job Description

Commercial Operations Lead

About the role

HelloPrint is looking for a Commercial Operations Lead who takes full ownership of the commercial execution layer that sits between self-service e-commerce and pure customer support.

This role leads two closely connected teams:

  • Print Professionals / Advisors

    A team of experienced colleagues who handle non-standard customer requests via phone and email — complex print questions, custom requirements, and advisory interactions that do not (yet) fit fully automated flows.

  • Commercial Outreach & Activation

    A small but growing team that proactively contacts customers who registered but did not order, placed their first order, or signed up for our reseller proposition — with the goal of activation, education and conversion.

    • Together, these teams represent a critical but under-optimised part of the HelloPrint commercial engine. They are ...

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