Commercial Operations Lead |

Commercial Operations Lead

About the role

HelloPrint is looking for a Commercial Operations Lead who takes full ownership of the commercial execution layer that sits between self-service e-commerce and pure customer support.

This role leads two closely connected teams:

1. Print Professionals / Advisors

   A team of experienced colleagues who handle non-standard customer requests via phone and email — complex print questions, custom requirements, and advisory interactions that do not (yet) fit fully automated flows.

2. Commercial Outreach & Activation

   A small but growing team that proactively contacts customers who registered but did not order, placed their first order, or signed up for our reseller proposition — with the goal of activation, education and conversion.