Job Description

Commercial Operations and Strategy Lead

Location: Milton Keynes (Hybrid)
Reports to: CEO
Works closely with: CFO, Sales, Marketing, Customer Success, Product
Company stage: High-growth B2B SaaS + Services (CX & Insight Platform)

Role Overview

Serve First is scaling rapidly and requires a single, trusted operator to sit alongside the CEO and act as the data, insight, and execution engine behind key commercial decisions.

The Commercial Operations and Strategy Lead is a highly analytical, project-owning role that blends:

  • Revenue & commercial operations

  • Strategic analysis and research

  • Cross-functional project leadership and support

  • Board-level decision support

This is a Founders Associate / Chief of Staff style position with ownership of RevOps, CRM, and commerci...

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