Job Description

Mission

The Commercial Assistant plays a key role in delivering top-tier customer support and assisting the external Sales Team with customer service and administrative tasks. This position is responsible for ensuring excellent follow-up of the customer portfolio, enhancing the digital customer experience, and improving service quality, all while contributing to the department’s profitability. The role involves close collaboration with both external Sales Managers and Sales Administrators. 

Main Accountabilities 

Provide the best commercial and digital support to the customer portfolio: 

  • Serve as first and direct point of contact for Customers and ensure timely communication on product specifications (product changes, legal aspects, PBMs ...). Follow-up on customer satisfaction, facilitate response to customer questionnaires. 
  • Assist customers in accessing and navigating the customer portal to ensure a smooth and user-friendly digital ...

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