Job Description

Job Description:

Key Responsibilities

1. Command Center Operations Oversight

  • Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.
  • Guide Command Center analysts to perform proactive event triage, correlation, and escalation following established SOPs.
  • Intervene in critical situations to ensure swift containment, escalation, and restoration of services.
  • Solve operational bottlenecks and coordination issues across technical and vendor teams.
  • Ensure effective shift handovers, daily operations reports, and centralized dashboards for management visibility.

    • 2. Incident & Problem Management (Oversight Role)

  • Ensure consistent adherence to Incident and Problem Management frameworks across shifts.
  • Oversee the Major Incident process, ensuring rapid engagement of reso...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to DXC Technology today.

    Submit Application