Job Description
Job Title: Collector II (US)Job Description
The Collector II plays a key role in managing delinquent customer accounts by proactively contacting customers, arranging payments, and maintaining accurate records. This position focuses on locating and notifying customers with overdue balances, negotiating repayment solutions that align with their financial situations, and ensuring compliance with applicable policies and regulations. The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced, customer-focused environment.
Responsibilities
+ Receive payments from customers and accurately post amounts paid to their accounts.
+ Locate and monitor overdue accounts using available systems and tools.
+ Contact customers by telephone or in person to determine reasons for overdue payments.
+ Review and explain the terms of sales, services, or credit contracts to customers as needed.
+ Persuade...
The Collector II plays a key role in managing delinquent customer accounts by proactively contacting customers, arranging payments, and maintaining accurate records. This position focuses on locating and notifying customers with overdue balances, negotiating repayment solutions that align with their financial situations, and ensuring compliance with applicable policies and regulations. The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced, customer-focused environment.
Responsibilities
+ Receive payments from customers and accurately post amounts paid to their accounts.
+ Locate and monitor overdue accounts using available systems and tools.
+ Contact customers by telephone or in person to determine reasons for overdue payments.
+ Review and explain the terms of sales, services, or credit contracts to customers as needed.
+ Persuade...
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