Collections Supervisor

SWBC is seeking a talented individual who supervises staff and activities related to the collection and adjustment of severely delinquent accounts.

Responsibilities

• Supervise staff and activities involved in providing efficient and effective customer service and collection support, including the administration of collection calls.
• Conduct interviews for open positions, process time cards, manage work schedules, and provide coaching, counseling, disciplining, and resolution of personnel‑related issues.
• Oversee and monitor outbound service calls to ensure quality standards, compliance with policies and procedures, and timely feedback.
• Establish and maintain effective communication with financial institutions to meet client expectations.
• Monitor and enforce quality expectations by reviewing, coaching, and counseling representatives on their calls and quality reviews.
• Assist in the development of training programs to m...