Job Description
About the Role
We are seeking a detail-oriented and customer-focused Collections Specialist to join a collaborative team environment. This role is ideal for someone who enjoys problem-solving, conducting research, and working with both internal departments and external customers to resolve billing and account discrepancies.
Unlike traditional collections positions, this role focuses heavily on account research, billing support, and accounts receivable activities rather than collection calls. You'll investigate outstanding balances, reconcile payment issues, and communicate with agents and customers primarily through email.
Key Responsibilities
+ Research and resolve billing discrepancies and past-due account balances.
+ Handle inquiries from agents regarding account statements, premium charges, and payment concerns.
+ Collaborate with internal teams and external customers to identify and resolve billing and collection issues.
+ Generate and ...
We are seeking a detail-oriented and customer-focused Collections Specialist to join a collaborative team environment. This role is ideal for someone who enjoys problem-solving, conducting research, and working with both internal departments and external customers to resolve billing and account discrepancies.
Unlike traditional collections positions, this role focuses heavily on account research, billing support, and accounts receivable activities rather than collection calls. You'll investigate outstanding balances, reconcile payment issues, and communicate with agents and customers primarily through email.
Key Responsibilities
+ Research and resolve billing discrepancies and past-due account balances.
+ Handle inquiries from agents regarding account statements, premium charges, and payment concerns.
+ Collaborate with internal teams and external customers to identify and resolve billing and collection issues.
+ Generate and ...
Ready to Apply?
Take the next step in your AI career. Submit your application to TEKsystems today.
Submit Application