Collections Specialist

Description We are looking for a Collections Specialist to support a banking organization in Kalamazoo, Michigan through a contract opportunity with potential for a permanent position. This role focuses on managing delinquent consumer, business, and real estate accounts while balancing member support with sound risk management practices. The ideal candidate brings strong communication skills, sound judgment, and the ability to handle sensitive financial conversations with professionalism and care.

Responsibilities:
• Reach out to members regarding past-due consumer, commercial, and real estate accounts to secure payment and resolve delinquency issues.
• Maintain complete and accurate records of collection efforts, payment discussions, and account updates within internal systems.
• Guide members through repayment solutions by explaining available options clearly and approaching each interaction with empathy and professionalism.
• Perform in-person account follow-up ...