Collections Specialist

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans.

In the Role

• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve accounts.
• Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
• Investigate, research, and track consumer information using online skip tracing tools
• Work in a goal-oriented environment to meet production indicators.
• Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
• Maintain compliance with FDCPA ...