Collections Specialist

Mission / Purpose of the Role:

The Accounts Receivable (AR) / Collections Specialist ensures the timely and accurate collection of outstanding accounts receivable while maintaining positive client relationships and supporting the company’s financial health. Serving as a key liaison between clients and the finance department, this role promotes professionalism, accountability, and exceptional customer service.

Key Responsibilities:

• The ideal candidate will succeed by achieving the following objectives within the first 6–12 months: Maintain total 90-day aged receivables at 10% or less on a weekly basis.
• Maintain at least 98% accuracy in customer account records.
• Resolve 95% of disputes within 3 business days.
• Ensure 100% of invoices, statements, and payment confirmations are sent to clients within 48–72 hours of request or due date.
• Contact 125 customers with balances over 90 days weekly.