Collections Representative

Job Summary

This position is responsible for collections of past due invoices that are related to their assigned customers, working with internal team members to resolve customer’s questions and concerns.

Job Description

100% Onsite Monday - Friday 8:00am - 4:30pm

Key Accountabilities:

• Monitors the firm’s accounts receivable report and identify overdue accounts.
• Sends statement of account to customers.
• Contacts customers with overdue accounts and attempts to collect the overdue amount.
• Helps customers with any issues or concerns they might have regarding their account.
• Works with Billing and Operations teams to resolve any billing or operations issues.
• Enters adjustments in the systems for all requested credit memos and deducted chargebacks.
• Reviews past due accounts with operations teams, Director of Credit or AR Manager monthly to discuss customer issues...