Collections Operations Team Lead

Job Description

The Collections Team Lead oversees a team of collections specialists to ensure compliance with internal policies and regulations. Also leads projects to improve operational efficiency, liaise with stakeholders and clients, and resolve escalated issues while supporting team members.

Management of Credit Processing and Collections Teams

• Supervise collections activities daily.
• Guide and support team members to follow policies and procedures.
• Regularly evaluate performance and provide training to improve team skills.
• Monitor team productivity and efficiency, implementing improvement strategies as needed.

Quality Assurance / Compliance

• Ensure accuracy and completeness of all credit documentation.
• Implement necessary measures to enhance quality.
• Ensure compliance with both internal policies and procedur...