Collections Officer

Job Title: Collection Officer

Job Summary

The Collection Officer is responsible for managing and recovering outstanding service payments from customers while maintaining professional communication and positive client relationships. The role requires strong experience in payment collections, negotiation skills, and consistent follow-up to ensure timely recovery.

Key Responsibilities

• Manage and follow up on outstanding service payment collections.
• Contact customers via phone, email, and written communication to recover overdue payments.
• Negotiate payment plans and settlements in line with company policies.
• Maintain accurate records of all collection activities and customer communications.
• Ensure compliance with company procedures and legal/regulatory guidelines.
• Escalate complex or high-risk cases to management when required.
• Coordinate with internal teams (finance, sales, customer ...