Collections Officer

About the Role

We’re seeking a Collections Officer for a 5-month contract to support a Credit & Collections team. You’ll be managing a debtor portfolio, ensuring timely collection of overdue accounts while maintaining the highest standards of customer service. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated by achieving results in a supportive and professional team.

Key responsibilities include:

• Case management of debtor portfolios, including overdue accounts and hardship cases
• Proactive customer contact in a high-volume environment, maintaining a professional and empathetic approach
• Managing complex queries
• Conducting reconciliations, managing payment arrangements, and ensuring compliance.
• Contributing to continuous improvement in processes and outcomes

The Benefits