Job Description
Work Schedule
Monday to Friday - Dayshift, Full Onsite
Location
BGC, Taguig
Industry
Shared Services
Key Responsibilities
- Oversee the daily collections and dispute management processes, developing action plans to meet or exceed departmental targets and metrics.
- Monitor customer interactions and calls, providing coaching, mentoring, and training to enhance team performance.
- Act as the escalation point for complex or sensitive issues, ensuring timely and effective resolution.
- Identify opportunities for process improvements and implement initiatives to enhance collections and dispute management efficiency.
- Support month-end and year-end closing activities to ensure timely and accurate financial reporting.
- Conduct team trainings and maintain up-to-date Standard Operating Procedures to ensure compliance and knowledge sharing.
Qualifications
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