Collections Expert

Description

Confer with customers to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Manage collection efforts with a high level of persuasiveness & professionalism. Provide thorough, efficient, and accurate account updates on computer files for each call made or received. Place the account on hold for incoming orders until payment is received. Handle customer questions and problems. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

1. Confer with customers to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

2. Manage collection efforts with a high level of persuasiveness & professionalism.

3. Provide thorough, efficient, and accurate account updates on computer files for each call made or received.

4. Place the account on hold for incoming orders until payment is received. Handle cu...