Collections Associate (Bogotá)

Position Overview

Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

Key Responsibilities

• Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives and to perform business analysis to the group Senior management;
• Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team;
• Act as point of escalation for problem solving and supports the Team Lead.
• Proactively analyze root causes and provide solutions for issues that impact the ageing results;
• Set up improvement plans and formulate best practices together with OTC management team.
• Reduce outstanding receivable balances in the payment cycle;
• Actively contribute to the cashflow target of the Group;
• Contact o...