Collections Analyst

Responsibilities

• Manage high revenue accounts by analyzing and resolving issues driving delinquency.
• Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
• Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
• Work with cross functional departments for resolution on root causes.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audit and analyze aging reports, track collection efforts, and may initiate outside collection approach for unresolved delinquent accounts.
• Reconcile accounts on a routine basis to ensure credits and payments align with invoicing and work with internal and external custo...