Collections Agent

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

Qualifications: Minimum Grade 12 qualification
6-12 months in Debt Collection, ideally within a Call Centre environment.
Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
Proficiency in MS Office.
- Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player .

Responsibilities: Negotiate payment arrangements in accordance with set standards
Accurately updating customers' information
Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
Ensuring all quality of work is in line with Service Level Agreements.
What's in it for you…
Achieve your targets and enjoy uncapped incentives.
We offer exten...