Collections Agent

Profile Summary
A motivated and detail-oriented Collections Agent with strong communication and negotiation skills, responsible for recovering outstanding payments while maintaining positive customer relationships. Skilled at handling a high volume of accounts, adhering to legal standards, and achieving collection targets efficiently and ethically.
Key Responsibilities
Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Adhering to all company policies and procedures.
Achieving set KPI's designated by the campaign and ensure a high level of customer service is provided on every call.
Responding efficiently to customers and creating a positive experien...