Collections Agent

We are a people orientated business that provides outsourced contact center solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.
Role Qualifications and Experience:
Matric Certificate.
Minimum 1 year Collections experience in a contact center.
Experience in a banking, insurance environment is advantageous.
Pure Maths 40% is advantageous
Job Objectives:
Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Remaining calm and professional while deali...