Job Description

Description

:

Your responsibilities:

  • Handling outbound / inbound calls

  • Requesting payment from the customers with overdue bills

  • Assisting customers in financial hardship, providing options and solutions to reduce their arrears

  • Dealing with some of our more vulnerable customers and their complex needs

  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

  • Accurately record all contact interactions on systems in line with expected process

    • Our requirements:

  • Very good level of English – C1 level

  • High customer orientation

  • Previous customer service or collections experience can be an asset

  • Very good organisational skills

  • Required to attend full time on-site training (first 7 weeks)

  • Able to work s...

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