Collections Administrator

New Customer Service/Collections post available immediately! Monday to Friday, 35 hours per week. Oxford, 2 days in the office per week. Your new company You'll be joining a well-established and respected publishing organisation with a strong reputation for delivering high-quality content to customers across a range of sectors. Committed to innovation and excellence, the business combines industry expertise with a customer-focused approach, helping to connect audiences with trusted information and resources. Your new role As part of a busy and supportive team, you will play a key role in managing customer accounts and ensuring a positive customer experience throughout the payment and collections process. Working with both domestic and international customers, you will be responsible for maintaining accurate account records, handling customer queries, processing account updates, and supporting the timely collection of outstanding payments. You will build strong relationships with custom...