Collections Account Manager

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role (3 days a week in office) based in our Burnaby, BC office.

Responsibilities

• Responsible for the early-stage collections on majority commercial and some consumer accounts
• Prioritizes collections of accounts within team
• Identifies process gaps and recommends solutions for improvements
• Problem solves a solution for early defaults and collapses and presents to management
• Responsible for reducing the collapse rate
• Track and report (excel and qualitative feedback) on work queue results
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc
• Responsible for operational issues
• P...