Collection Telecaller

We are looking for a motivated and result-oriented Telecaller to join our Collection & Recovery team. The role involves contacting customers to follow up on overdue payments, maintaining professional communication, and ensuring timely recovery while maintaining customer relationships. Key Responsibilities: Make outbound calls to customers regarding pending dues and overdue accounts Explain payment details, outstanding balances, and repayment options clearly Negotiate and follow up with customers to ensure timely payments Maintain accurate records of calls and updates in the system (ATS/CRM) Handle customer queries and resolve concerns related to payments Achieve daily/weekly/monthly collection targets Ensure compliance with company policies and regulatory guidelines Requirements: Minimum qualification: HSC/Graduate (any stream) Good communication skills in Hindi, English (regional language is a plus) Basic knowledge of MS Excel and computer handling Ability to handle pressure and meet ...