Job Description

Hammerjack Pty Ltd is seeking an experienced Team Leader in a BPO collection environment to supervise a frontline team, drive performance, and ensure quality service across shifts. The ideal candidate has 1–2 years in team leadership within a BPO, strong analytical and communication skills, proficiency in MS Office, and a proactive, team‑oriented style.

You will analyze performance data, identify trends, build trust with employees, and collaborate with peers to implement improvements in a

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