Collection Specialist

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

Job Summary

The Collections Specialist is responsible for ensuring the timely collection of payments from clients through proactive communication and effective follow-up. The role involves initiating outbound collections calls, resolving billing discrepancies, maintaining positive client relationships, and supporting the accounting team with invoicing, credit memos, and related tasks.

Key Responsibilities

• Call and email clients to initiate collections for payments as they become due.
• Actively communicate with clients regarding current invoices and resolve discrepancies or billing issues.
• Provide exceptional customer service by addressing client inquiries and concerns in a timely a...