Collection Manager – Consumer Credit (Barcelona)

What you’ll be doing
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As our Collection Manager – Consumer Credit, you’ll be the person who owns and evolves our end‑to‑end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI‑driven decisioning.
Day‑to‑day responsibilities
- Design and execute data‑driven collection strategies – Leveraging advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types.
- Develop AI‑powered collection approaches – Driving the adoption of AI to enhance next‑best‑action logic, predictive contact strategies, and intelligent prioritization of accounts.
- Personalize customer engagement & tone of voice – Defining and implementing differentiated communication strategies, adapting tone, channel, and timing based on customer behaviour.
- Optimize performance and ROI – Owning k...