Job Description

Job description

Responsibilities: 






  •  Managing
    and Supervising the tele-calling team, Ensuring a smooth flow of
    work. 

  • Responsible
    for collections and recovery of overdue payments from customers and
    maximizing overall profitability. 

  • Guiding
    and driving the collection force to achieve the set targets of their
    respective locations. 

  • Making
    calls on high-risk delinquent accounts, settling accounts, and resolving
    customer queries. 

  • Responsible
    for achieving the target from Risk X to Written cases and reducing the
    delinquency rate of the locations. 

  • Ensuring
    all process parameters set by the company are adhered to and
    monitored. 

  • Responsible
    for hiring new collection agents/executives for dpd's/locations as per
    requirements. 

  • Taking
    regular reviews from all the agents...

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