Job Description

Job description

  • Reconciling accounts :Reconciling customer accounts by following up on payments and updating account status
  • Identifying overdue accounts :Monitoring accounts receivable to identify overdue accounts
  • Resolving issues :Investigating and solving customer problems, including billing issues and complaints
  • Negotiating payment terms :Negotiating payment terms with customers
  • Maintaining records :Keeping records of contacts, attempted contacts, and payments collected
  • Complying with legal guidelines :Ensuring that the collection structure complies with legal guidelines
  • Monitoring collection agencies :Monitoring collection agencies and executives to identify fraudulent practices
  • Preparing reports :Preparing and presenting weekly reports on collection activities and progress




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