Coaching Consultant

JOB DESCRIPTION Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coaching standards, and driving performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on experts and coaches to senior leaders. In collaboration with Coaching and call center leaders, the position is responsible for the development and integration of performance management and coaching programs.

​Duties & Responsibilities:

• Provide expertise in the planning, facilitation, and organization of coaching initiatives with employee leadership for both frontline and professional teams
• Continually conduct needs assessments to design and develop coaching initiatives
• Observe performance coaching sessions and provide analysis and reporting on the quality and effectiveness of the leader
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