Job Description

Responsibilities:
  • Travel to customer sites to install, troubleshoot, repair and maintain CNC machine tool equipment and controls

  • Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment

  • Detect and resolve issues with electrical and mechanical components

  • Utilize machine tool manuals, technical documents, and internal and vendor resources to research machine issues

  • Effectively communicate machine issues, status of install or status of machine repair to customer; ensure proper documentation is completed and submitted to office and customer

  • Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction

  • Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field

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