CMO Client Support Officer

Job Description

What is the opportunity?Reporting to the Manager Transaction Admin, the CMO Client Support Officer will be responsible for providing internal and external support relating to the GRADS and EDI system. This includes, Blocked files, Mass Requests, PDS limit, Singles and Investigations, PEV traces/investigations, EDI return payments/investigations, EPN Escalation/EPN release in addition to E-bulk and Recall request. This is a high-profile position with an inherently high level of complexity and risk due to the nature of the paymentsWhat you will do?

Responsible for accurate on-line processing of all client requests, via RBC Applications in a timely manner to avoid/minimize client impact (meeting cut off times).

Monitor payments activity for all centres, including incoming fax and email requests.

Investigate/determine root cause of client errors and proactively contact them to avoid impact. When appropriate provide clien...