Cluster Manager

Please find the JD.

Role - Cluster Manager

Location- Pune

Responsibilties:-

Purpose of Role

1. Driving team performance in providing service to the customer in a timely and compliant manner

2. Ensure that the processes and Systems are continuously assessed to ensure compliance at all times.

3. Ensure that the team is updated and aware and is process & System complaint at all times.

Purpose of Role

1. Having a detailed understanding on the process in the areas of OB & DOM - Sales, Service Delivery

2. Oversee, administer and implement mapping of process & creation of SOP manual & SLAs

3. Responsible to act as an interface with the company’s audit department to perform periodic audits of the process.

4. Preparing checklist / Risk assessment control matrix (RACM) for location as well as business review <...